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Help & Support

Payment Query
I have deposited cash but not added in my dolostar account balance why?
Sometime due to slow internet payment have been reflected delay in your dolostar account its happen in rare scenario, usually payment come instantly in your account.

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Balance is cut from my bank but not showing in dolostar account why?
In this case you must coordinate with your bank because sometime money is deducted from your account, but we do not receive you amount. But don't worry its happen in rare scenario usually bank will refund it within 24 to 48 hours.

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I have joined challenges my amount is also deducted but not showing Why?
Some time challenges were not fulfilled that time its happen but don't worry within 4 to 8 hours amount will be credited back in your dolostar account.

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I have won mega challenge, or any confirm challenge but not got exact winning amount which was claimed by dolostar Why?
The winning amount in case of these challenges vary on basis of number of users joined the challenges. If the challenge is filled you will receive the exact amount but in case of incomplete you will receive the claimed winning percentage amount of total amount collected for that challenge.

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Bonus Amount Query
I have register on your website or app but not received bonus amount Why?
While registering you must enter valid refer code if you have added wrong refer code or registering without refer code so you are not eligible for bonus amount. But still you can earn bonus amount with referring you refer code to your friends.

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I have register with refer code but not getting bonus amount Why?
Hello sir after registering with valid refer code you must verify following detail than you will receive full bonus amount.
  • You must register with valid refer code.
  • You must verify your mobile number that time you will get bonus amount of Rs.50.
  • You have to verify your pancard and bank Detail than you will receive bonus amount of Rs.50.


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My friend registered with my referral code but still not got any bonus cashback Why?
When your friend deposit money in his dolostar account at that time only you will get 30% bonus amount of deposit. Example: If your friend deposit of Rs.100 you will get bonus amount of Rs.30. Max you can earn Rs.100 bonus amount from each friend but you can refer unlimited friend and earn unlimited money.

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Is any expiry date of bonus amount?
Verification Query
I have send verification request but still not verified Why?
Sir verification process will take 1 to 2 Working days. Saturday, Sunday and holidays are not considered as a working day.

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Why should I have to verify my pancard and bank detail?
Pancard and bankdetail verification is mandatory because we need to verify the identity of the user and also we need the same to transfer your winning amount to your bank in case you have requested to withdraw the same.

Make sure Residence of Assam Orissa and Telangana are not allowed to play cash challenges if you are from this state so we will reject your verification request.

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Withdraw Query
How can I withdraw my winning amount?
For withdraw wining amount you have to verify your mobile number, pancard and bank details. Once its verified than you can withdraw your winning amount.

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I have send request for withdrawal but still pending Why?
Sir withdrawal process will take 1 to 2 Working days. Saturday, Sunday and holidays are not considered as a working day.

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Do I have to pay tax when I transfer my winning amount in my bank?
No sir you don't have to pay any tax while transferring your winning amount in your bank.
When you win above Rs.10,000 from single contest that time 31.2% Tax will be deduct from your winning amount rest get added in your dolostar account that time we will provide you TDS certificate.

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Wining Query
I have won challenges but not getting winning amount yet Why?
If another user has rank similar to mine so I will get full winning amount?
We are extremely sorry sir in this scenario winning amount will be distribute within a same ranker player. Example if Rank 1 winning amount is Rs.100 and there is a 2 user in same position, so both will get winning amount of Rs.50.

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Does any tax get deduct from my winning amount?
When you win above Rs.10,000 from single contest that time 31.2% Tax will be deduct from your winning amount rest get added in your dolostar account.

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